Privacy Policy | Dr Ivy Orphanides

Effective Date: 20th July 2020
Last Updated: 23th November 2024

At Dr Ivy Orphanides, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, accessible through the domains ivyorphanides.com and ascentherapy.com (referred to collectively as "the Website"). It also details your rights under the General Data Protection Regulation (GDPR).

By accessing or using the Website via either domain, you agree to the practices described in this Privacy Policy.

1. Data Controller

The data controller responsible for your personal data is:

Name: Dr Ivy Orphanides, CPsychol
Business Address: Office 101, Tassou Papadopoulou Ave. 173, Paphos 8025, Cyprus
Email: info@ascentherapy.com
Phone: +357 99 319 757 | +357 26 270 733

If you have any questions about this Privacy Policy, please contact us using the details above.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal data when you submit it through the Website, including:

Contact Information: Name, location, email address, and phone number.
Service Preferences: Type of therapy (individual or couples), preferred days and times, choice of in-person or online sessions.
Support Description: A brief explanation of the support you are seeking.

This data helps us respond to your enquiries and tailor our services to your needs.

2.2 Information Collected Automatically

When you visit the Website, we may automatically collect:

Technical Data: IP address, browser type, device type, and operating system.
Usage Data: Pages visited, time spent on the Website, and referral sources.

2.3 Sensitive Data

If provided through contact forms, we may process sensitive data related to therapy needs, in strict compliance with GDPR’s special data protection measures.

3. Legal Basis for Processing

We process personal data based on the following legal grounds:

Consent: You consent to the processing of your data when submitting forms on the Website.
Legitimate Interests: To respond to enquiries and provide therapy services effectively.
Legal Obligations: To comply with legal or regulatory requirements.

4. How We Use Your Information

We use your data for the following purposes:

Communication: To respond to enquiries, provide initial correspondence, and manage therapy sessions.
Service Delivery: To ensure the services meet your needs.
Website Optimisation: To monitor and improve Website functionality and user experience.
Legal Compliance: To fulfil obligations under applicable laws.

5. Data Sharing

We do not sell, rent, or share your personal data with third parties, except:

Service Providers: Wix (our website hosting platform) and analytics tools used to improve the Website.
Legal Authorities: When required to comply with legal obligations or protect rights.

All third parties are contractually obligated to safeguard your data.

6. International Data Transfers

Your data may be transferred to servers outside the European Economic Area (EEA), as the Website is hosted on Wix. In such cases, we ensure:

Appropriate safeguards such as Standard Contractual Clauses (SCCs) are in place to protect your data.

For more information on Wix's GDPR compliance, visit Wix Privacy Compliance.

7. Data Retention

We retain your personal data for the following durations:

Contact and Service Data: Up to one year after your last interaction with us.
Technical Data: Up to six months for analytics and Website improvement.

Once the retention period expires, your data is securely deleted or anonymised.

8. Cookies and Tracking Technologies

We use cookies on the Website to enhance functionality and analyse performance.

8.1 Types of Cookies Used

Essential Cookies: Necessary for the operation of the Website.
Analytics Cookies: Collect data on how users interact with the Website.

8.2 Managing Cookies

You can manage cookies through your browser settings. Note that disabling cookies may limit functionality. For more information, see our Cookie Policy.

9. Your GDPR Rights

Under the GDPR, you have the right to:

Access: Request a copy of the personal data we hold about you.
Rectification: Correct any inaccuracies in your data.
Erasure: Request deletion of your data, subject to legal requirements.
Restrict Processing: Limit how your data is processed.
Data Portability: Obtain a structured, machine-readable copy of your data.
Object: Object to processing based on legitimate interests.
Withdraw Consent: Revoke your consent for data processing at any time.

To exercise these rights, email us at info@ascentherapy.com.

You also have the right to lodge a complaint with the Office of the Commissioner for Personal Data Protection in Cyprus (dataprotection.gov.cy) or your local supervisory authority.

10. Data Security

We implement the following measures to protect your data:

Encryption of sensitive information.
Secure hosting on Wix with regular updates.
Access controls and monitoring to prevent unauthorised use.

While we take all reasonable precautions, no system is completely secure. Please contact us immediately if you suspect a data breach.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, with the Last Updated date clearly noted.

We encourage you to review this Privacy Policy periodically.

12. Contact Us

For questions or concerns about this Privacy Policy, please contact:

Email: info@ascentherapy.com
Phone: +357 99 319 757 | +357 26 270 733